Lineworks is the phone system for a 10 to 200 person company: real local and toll free numbers, call routing that follows your actual org chart, voicemail you can read instead of hearing, and an AI receptionist that picks up after hours. Set up in an afternoon, no closet full of hardware.
Cobalt Peak Logistics runs 40 extensions on Lineworks. Scroll to follow one call start to finish: the hours check, the menu, a ring group, and the AI receptionist who ends up taking the message.
Live transcript
Call summary, written automatically
No per minute math. Move the slider to your headcount and every card below recalculates, volume pricing included.
Numbers, routing and a voicemail you can read.
19/ user / mo
$760 per month for 40 seats
Most common at 40 to 80 seats. Everything in Core, plus recording and queues.
32/ user / mo
$1,280 per month for 40 seats
Everything in Growth, plus the AI receptionist.
49/ user / mo
$1,960 per month for 40 seats
Volume pricing applies automatically: 8% off at 50 seats, 15% off at 100 seats. Annual billing saves another two months.
Switching carriers is a regulated process with a predictable timeline. Here is exactly what happens.
Upload a copy of your current carrier bill. We generate the Letter of Authorization from it, you sign it electronically, usually inside a day.
Lineworks submits the request to your losing carrier under FCC local number portability rules. Standard ports clear in 3 to 7 business days.
During the transfer window your number rings on your old phones and on Lineworks. Nobody calling you notices anything.
The port completes on a scheduled cutover, almost always a Tuesday or Thursday morning. Your old line cancels. Lineworks carries every call after that.
Ring patterns set per line: simultaneous, round robin, or longest idle. Dispatch lines usually run simultaneous, sales lines run round robin.
On by default or per extension. Retention runs from 90 days to 7 years. Two party consent announcements play automatically in states that require them.
Upload your own track or pick from a royalty free library. Interrupted every 45 seconds with a queue position announcement, not dead air.
Delivered to email or your team chat about 20 seconds after the message ends. Accuracy holds up on accents and background noise most providers miss.
Dynamic location tied to each registered device. Move a desk phone to a new floor, the emergency address updates the same day.
Your main line sends and receives SMS under the carriers' A2P 10DLC program, so appointment reminders and dispatch texts don't land in a spam filter.
Set the schedule once. Lineworks handles Thanksgiving, the day after, and your office's odd half day before a long weekend without a reminder.
Callers hear their place in line and an estimated wait, calculated from the last 50 calls to that queue, not a fixed guess.
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Uptime over the trailing 12 months
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Geographically separate carrier points of presence
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Median support response during business hours
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Failover time if a carrier route drops
Status history for the last 90 days is public. Support is staffed 6 AM to 9 PM local time, with the AI receptionist covering every hour outside that.
Fill in the form when you're ready and a Lineworks porting specialist calls within one business day to confirm details and schedule the cutover. Your lines keep ringing on your current system until the new one is live.